Home Cart My Account Info

Customer Service - Returns & Exchanges

Customer Service Home Shopping Online Shipping Returns Account Info Payment
Guarantee
  • Lifetime Guarantee on Skateboard Trucks Speed Metal guarantees its skateboard trucks against breakage during the normal useful life of the truck. The lifetime of a truck is defined as the time it takes to wear down the metal on the hanger showing the axle through the casting. If you crack the hanger or base plate prior to wearing down the hanger, or bend the axle more than 30 degrees we will replace the truck for free.
     
  • Guarantee on all other products Speed Metal guarantees all it’s products against manufacturer defects. Inspect your purchases carefully upon receipt. If you believe it to have a manufacturer defect, please return postage prepaid to the address below unused in like-new condition. For clothing this means unwashed and for other items it means in the original packaging. We will determine whether to repair or replace with a like item or issue a refund if necessary.
Processing Returns/Exchanges

If you would like to return or exchange an item you ordered, you need to first email customerservice@SpeedMetalShop.com explaining your situation then ship your package to:

Returns Department
Speed Metal

1351 B Logan Ave.
Costa Mesa, CA 92626

Please ship your items postage-paid, insured, with a tracking number. Allow 2-3 weeks for processing, once your item is received. A credit for the purchase amount will be issued to your credit card account, and a refund issued if you paid by check or money order.

If you return any item, your return will be processed, and your account credited, about 2-3 weeks after we have received your returned items at our Distribution Center. We will refund your purchase price only. A credit will be issued to your credit card, or you will receive a check if you paid by check or money order. Unfortunately, we cannot refund shipping and handling charges or return postage.

If you exchange your item(s), Please send return using an insured and/or traceable service to the Returns Department address. Also, include record of your order (copy of receipt, order # or billing name/address/ph#). You will be refunded the purchase price of the item. To obtain correct item please reorder at http://www.SpeedMetalShop.com.

Incorrect Order Received

If you received an item in error, please contact customer service at 1-866-369-6184 x 2 or customerservice@SpeedMetalShop.com.

 

MetalShop Cart My Account Info
Copyright© 2008 Speed Metal Privacy Statement

Powered by Orasun Commerce Server v5.5